Privacy Policy

We collect the following types of Personal Information about you:

We may collect a range of Personal Information. “Personal Information” means information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to you.

We may ask for certain information such as your first and last name, address, phone number, email address, lock or alarm code(s) and/or descriptions of certain items in your home or business for the purposes of providing you with an accurate quotation for services or to gather information needed to properly perform services in your home or business. You may also provide us with photographs related to your use of our Services. By using our services you further agree that we may from time to time take photographs of your home or business for use on our website, social media or advertising materials. If and when we do so, we will take reasonable precautions to ensure your personally identifying information is not disclosed. People who know you and/or have been inside your home or business may recognize this in photographs we have used. If you would prefer for us not to use photographs of your home or business, you may call, email or text us with your preferences and this will be noted within your customer file. You may provide certain additional Personal Information for purposes of processing a transaction for our Services which may, bank information in the form of a business or personal check. We do not collect or store bank account or credit card information directly. We may retain any text messages or emails you send through our business phone number (940)255-1993, or any emails associated with our business or assigned to our employees. We may collect Personal Information related to any text or email messages we receive from you. We use this Personal Information to provide you with estimated costs of our services, to schedule and perform our services, to follow up on our service, to answer questions you may have, and to send you invoices and follow up on outstanding invoices you may owe. You may opt out from receiving text messages from us by calling us, emailing us or texting the word STOP to (940)255-1993 and we will discontinue any text messages to you. However, please be aware if you text us again in the future with a question, we will respond to your message unless you opt-out again in the future. 

Use of Google Local Services, Google Quote Request or Google Messaging

We may allow you to contact us using Google which will relay a message on the Google app or send us an email on your behalf. When you do so, we may view your Google profile. We may also respond to your request via Google Messenger, phone or email, depending on the nature of your request and requested contact manner. All privacy related to your use of Google is governed by Google’s privacy policies.

Personal Information collected from third-party sources

The software we use to operate our business, may collect financial information from you from third-party sources such as payment processors (e.g. Stripe) and third-party verification vendors (e.g. Plaid), and QuickBooks. This information may include bank account information or credit card information. Information collected may be used to determine your eligibility for certain services or promotions, providing you with marketing opportunities which we believe may be of interest to you, and for internal analytics purposes. Furthermore, reviews left by you, may be posted to Google, Facebook or our website, as published by their services. Other websites, may also post reviews left by you regarding your experience with our services.

Analytics, cookies, and other technologies

We may indirectly collect analytics data, using third-party analytics tools, such as Google Analytics, to help us analyze and create aggregate industry trends and analytics to improve the services we provide. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual. For more information on Google Analytics’ processing of your Personal Information, please see https://policies.google.com/technologies/partner-sites?hl=en-US. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We collect information about you over time through our Housecall Pro and QuickBooks software. Third parties may also collect information on you for their own purposes. Cookies are small files that download when you access certain websites. For more information about cookies visit www.allaboutcookies.org.

To assist us with analyzing our website traffic through cookies and similar technologies, we use analytics services such as Google Analytics. For more information on Google Analytics’ processing of your information, please see “How Google uses information from sites or apps that use our services.” You can opt out of Google Analytics by installing Google’s opt-out browser add-on.

Most internet browsers accept cookies by default. You can accept, or block cookies by activating the setting on your browser that allows you to reject all or some cookies, or by changing your cookie preferences via the Service. The help and support area on your internet browser should have instructions on how to block or delete cookies. Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you to when a cookie is placed on your computer, tablet or mobile device. Although you are not required to accept cookies, if you block or reject them, you may not have access to all of the features available through the Service

To find out more on how to manage and delete cookies, visit www.aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising you may visit the following sites:

• networkadvertising.org
• optout.aboutads.info
• youradchoices.com

Commercial and marketing communications

We use the Personal Information we collect or receive to communicate directly with you, and to determine whether or not our Services may be of interest to you and to determine if you are within an geographic area that we currently service. We may send you emails and SMS messages containing newsletters, surveys, advertising, promotions and special offers. If you do not want to receive such email messages, you will be given the option to opt-out or change your preferences. We also use your Personal Information to send you Service-related emails or text messages including scheduled services, on our way texts, job completion and invoice notifications, changes to your scheduled service, questions about your service, appointment reminders, invoices and reminders, satisfaction surveys, and to responses to questions you may send directly to us via text or email.  We may need to contact you from time to time with important transactional or other information related to the services we are providing.

Sharing of your personal information

We will not rent or sell your Personal Information to third parties without your consent, except as noted below:

Who we may share your Personal Information with

We may share your Personal Information with third-party business partners and apps for the purpose of providing our Services to you. Third-party business partners and apps will be given limited access to your Personal Information as is reasonably necessary to schedule, perform and follow up on our services and invoices. These third-party business partners include, but are not limited to Housecall Pro, Quickbooks Online, Stripe, Google, Facebook and other software applications used to carry out our business activities.

We may share your Personal Information when we have a good faith belief that it is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Service, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Pristine Image Cleaning Services,LLC, its users, or the public against harm.

We may share your Personal Information if we are involved in a merger, acquisition, or any form of transfer or sale of some or all of our business or assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Where legally required we will give you prior notice and if you have a legal right to do so, an opportunity to object to this transfer.

When we hire a service provider to help operate the Service of our business, we may give access to Personal Information as necessary to perform the service for Pristine Image Cleaning Services,LLC. This may include service providers that manage scheduling, perform back office administrative tasks or with the team(s) who perform services for our customers. 

Who you may choose to share your Personal Information with

Any Personal Information or content that you voluntarily disclose for posting on public pages of third party applications such as Housecall Pro, Google, Facebook, Bark or other software applications becomes available to the public, as controlled by any applicable privacy settings. To change your privacy settings on the Service, please reach out directly to that 3rd party service provider. Subject to your profile and privacy settings, any content that you make public is viewable and searchable by other users on the Internet. 

If you remove information that you posted online, copies may remain viewable in cached and archived pages of that Service, or if other users have copied or saved that information. You may also choose to share your location, name, or other Personal Information on third-party services like Facebook, Google or Twitter through the use of functionality that are provided for that Service (i.e., a “post on Facebook” button). Please note that if you choose to share your Personal Information on these third-party services, your Personal Information will be made visible in accordance with your applicable privacy settings on such services (if any), and that such Personal Information may be collected and used in accordance with that third-party service’s own rules and policies. This Privacy Policy does not govern the collection or use of your Personal Information on third-party services, and if you choose to share your Personal Information on a third-party website or service (like Facebook or Google) you do so at your own risk.

Surveys and feedback

We may also collect your Personal Information when you participate in surveys conducted by or on behalf of us or our partner companies, including but not limited to feedback within the questionnaires, telephone interview or discussion groups, online postings and otherwise providing general information about our Services.

How we store and protect your personal information

To protect your privacy and security, we rely on third party providers including Housecall Pro, Quickbooks, Stripe, Facebook, Google, Bark, WordPress, and other third party software providers who take reasonable steps (such as requesting a unique password) to verify each user’s identity before granting access to their services, and for controlling access to your email communications from us, at all times. However, we cannot ensure or warrant the security of any Personal Information you transmit to us or guarantee that Personal Information on the Service may not be accessed, disclosed, altered, or destroyed. Your privacy settings may also be affected by changes to the functionality of third-party apps and services that you add to the Service. We are not responsible for the functionality or security measures of any third-party.

In the event that any Personal Information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose Personal Information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

How long we keep your personal information

Your information may be retained in our 3rd party services indefinitely unless you contact us to request deletion of your information. Certain software packages may only allow us to deactivate your account and may not allow us to delete your transaction history (such as QuickBooks) or reviews left online (such as Facebook or Google). 

Children’s Privacy

We do not knowingly collect or solicit any Personal Information from anyone under the age of 16 or knowingly allow such persons to register as users. The Service and its content are not directed at children under the age of 16. In the event that we learn that we have collected Personal Information from a child under the age of 16 without verification of parental consent, we will delete that Personal Information as quickly as possible. If you are a parent or legal guardian and you believe that we might have any Personal Information about your child, please contact us at service@pristineimage.org

Links to or from other websites or services

We are not responsible for the practices employed by websites or services linked to or from our website or other 3rd party services such as Housecall Pro, Facebook, Google, Bark, QuickBooks or other 3rd party software services, including the information or content contained therein. Please remember that when you use a link to go to another website, our Privacy Policy does not apply to third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link or advertisement to or from our website, are subject that third-party’s own rules and policies. If you are using a third-party website or service (like Facebook) and you allow such a third-party access to your Personal Information you do so at your own risk.

How to contact us

If you have any questions about this Privacy Policy, please contact us at service@pristineimage.org. You may also call us at (940)255-1993

Changes to our privacy policy

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. Your continued use of our Services after the revised Privacy Policy has become effective indicates that you have read, understood and agreed to the current version of the Privacy Policy.

Terms and Conditions: Our terms and conditions can be found on our website at https://pristineimageservices.com These terms and conditions may change from time to time and by hiring Pristine Image Cleaning Services,LLC, you agree to the these terms and conditions as posted on our website and sent in our estimates, appointment reminder emails and invoices.