Terms and Conditions

Overview: We perform a light tidying of your home or business during our cleaning visit. For the best experience, we recommend spending a few minutes, picking up any out of place items from surfaces and flooring so our team can get right to work cleaning your home or business. 

Our Team: Our professionally trained cleaning technicians undergo background checks, and specialized training for a consistent cleaning experience. Pristine Image Cleaning Services LLC are bonded and insured, so you are never liable while we are working in your home. Each cleaning team has an assigned team leader who is responsible for the team and cleaning service.

Satisfaction Guarantee: If for any reason you are not satisfied with our services, please notify us within 24 hours and we will come back and fix it free of charge with our satisfaction guarantee. 

Valuables/Sentimental items: We take due care with all of your belongings, but should you have an irreplaceable family heirloom or other sentimental item, feel free to tuck it away in a closet of other secure area prior to your appointment. Please also let us know if you have any particularly fragile items, pictures on your walls that may not be secure or any items that you do not want us to touch while cleaning your home.

Service Limitations: We do not climb higher than a 2-step ladder and we do not move furnishings weighing more than 30 lbs. We clean higher areas using our specialized cleaning equipment and extension poles for the safety of our employees.

Pet Policy: For indoor pets, there will be a small fee added to invoice. Questions can be discussed during the walkthrough of your home or business. We are pet lovers and we are happy to work around your well-mannered pet. If you have an aggressive pet, we kindly ask that you confine them during our visit for the safety of our team. 

Health & Safety: If our cleaners have any signs of illness, they are asked to stay home for the safety of our employees and customers. In the unlikely event of an employee who is out sick, we may need to change the time and/or day of your next cleaning appointment. We will do everything in our power to avoid such situations, but we want to make you aware that this may occur from time to time.

We also ask our customers to kindly reschedule their appointment if they have signs of illness in their household for the safety of our employees and customers.

Our Technology: You will receive email notifications when an appointment has been scheduled and email reminders for any appointments booked more than 24 hours in advance. When we are on our way, you will receive a text message, so you always know when we are in route to your home or business. By signing up for our services, you agree that we may from time to time, we may use before and after images of your residence or business to highlight our work. We will not include images with any personal identifiable information in them. If you would prefer that we do not use images, please email service@Pristineimage.org or text us at (940)255-1993 and we will note your account.

Payments:  Payments are due on the day of your cleaning appointment. Many of our clients choose to leave us a check or cash on the day of their appointment. If you prefer to pay online, we will send you an invoice when we complete your cleaning. Payments are due on the day of your cleaning. If you choose to pay online, you may pay with your bank account or credit card using our software provider’s platform, which has bank level security.

Cancellations & Lockouts: We understand that unforeseen circumstances arise from time to time. To avoid lockouts, we recommend installing a digital lock, which can be purchased for as little as $35. You may also leave us a code to your garage or business or a key. In the event of a lockout you will be billed for $75 to recover our travel and staffing time. If you need to cancel or reschedule your services, we kindly request a 72 hour notice. Appointments canceled or rescheduled after walkthrough within 48 hours twice in a row are subject to a $30 cancelation fee, due to the inability to easily replace your time slot on short notice. Repeated same day cancellations are subject to cancellation of our cleaning services.

Disclaimer is subject to change without notice to ensure compliance with Texas state regulations and industry standards. By engaging our services, clients acknowledge and agree to the terms outlined above.

For questions or concerns, please contact us at:
Phone: (940)255-1993
Email:  service@Pristineimage.org